Also, as a cable provider, Spectrum can provide fast download speeds, but the technology doesn't offer symmetrical upload speeds, which may negatively impact those working remotely from home. There's no additional monthly fee for the modem, for example.īut one thing Charter Spectrum has in common with most providers is it does bump up your monthly price after your initial promo period, so be aware of that pending change. Customers are also spared some extra fees you might find with other ISPs. Spectrum Internet offers three high-speed tiers with unlimited data and no contracts. What's the final word on Spectrum Internet? However, with 63 out of 100, Charter's Spectrum still ranked one point below the average for all ISPs and placed behind Verizon Fios, T-Mobile, AT&T and Xfinity. Over at the American Customer Satisfaction Index, Spectrum's 2022 numbers held steady with 2021, which is impressive considering the industry, as a whole, dropped by a point. Spectrum earned its highest score in the South region, capturing 719 on a 1,000-point scale, but that still placed it behind AT&T, Kinetic by Windstream and Xfinity in that same area. Power US Residential Internet Service Provider Satisfaction Study for 2022. But there's still work to do.įor example, Spectrum was consistently below US regional averages when you look at the J.D. The good news? Charter's Spectrum service is doing better now with customers than it has since it acquired Time Warner Cable in mid-2016. While Charter does not release its fiber/HFC percentage publicly, the spokesperson said the FCC's info is outdated: "A sizable percentage of our network is fiber, from our facilities down to the neighborhood, and virtually all of the 53 million homes our network passes can access gigabit speeds."ĪCSI Spectrum Internet: Customer satisfaction scores could improve But according to our source, that's not true. With cable internet plans like those offered by Optimum, Xfinity and Cox, your upload speeds will typically stay in the double digits.Īccording to a June 2021 report from the Federal Communications Commission, just under 1% of Spectrum's potential customer base is eligible for fiber. That said, fiber internet can also provide faster downloads and equally zippy upload speeds. As you can tell by the three fast tiers offered by Charter, cable is a trusty method that offers download speeds better than those you'll get with DSL, fixed wireless and satellite. ©2022-2023 Charter Communications.Spectrum Internet relies mainly on hybrid fiber-coaxial cable connections to provide service to subscribers' homes. As the fastest-growing internet, TV, home phone, and mobile provider, Spectrum offerscustomers the best service at the lowest cost in your area. Enter your address to determine availability. Services subject to all applicable service terms and conditions, subject to change. HOME PHONE: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Account credentials may be required to stream some TV content online. Channel and HD programming availability based on level of service. TV: TV equipment required charges may apply. General Terms: INTERNET: Speed based on wired connection and may vary by address.
Taxes, fees and surcharges (broadcast surcharge up to $21.00/mo) extra and subject to change during and after the promotional period installation/network activation, equipment and additional services are extra. When you sign up for Spectrum Internet, you’ll get 90 days of NBC’s Peacock Premium. Peacock Premium Spectrum offers 90 days of Peacock Premium to new and existing customers when they sign up for Spectrum Internet. Spectrum Internet® promotion price is $49.99/mo standard rates apply after yr. It has 125+ TV channels and 85,000 on-demand Tv titles for 49.99 monthly. Spectrum TV® Select promotion price is $49.99/mo standard rates apply after yr.
Spectrum Internet® + TV Select + Voice: Limited time offer subject to change valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.
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